Ranganathan insisted the company was happy with the support it had received from Uttar Pradesh's new chief minister, Akhilesh Yadav, whose party won a sweeping electoral victory in the state this year and like all Indian parties is protective of its support base, or "vote bank".
Yadav, however, said he is renegotiating the terms of Torrent's contract to supply power to the industrial city of Kanpur because he does not "want a repeat of Agra".
Despite winning the contract in 2009, Torrent has not received the final go-ahead to start operations in Kanpur, the largest city in the country's most populous state.
The state accountant-general, meanwhile, said in June he had found irregularities in the way the 20-year contract was awarded to Torrent.
Politicians are perceived to be riding the wave of popular discontent, which stems not just from the new reality of being forced to pay for electricity, but also from the steep penalties charged for theft.
Torrent says the penalties are mandated by the state but that it is now looking at ways of reducing them.
Ram Shankar, the Agra MP, boasted of organising violent protests outside Torrent's offices.
"We camp at their office. Most employees run away. Those who are left behind get beaten up," he said.
Torrent officials said some staff raiding homes to disconnect consumers for non-payment had been taken hostage by residents, usually for several hours at a time. Others had been held to highlight complaints about delays in dealing with power cuts. Yet more employees had been beaten or punched.
Torrent is focused on dealing with customer complaints much more promptly. It is also rebuilding the electricity network by replacing all transformers and putting wires underground to ensure a more stable supply and curb illegal hookups.
"Once people understand the fruits of privatisation ... they are going to latch onto it," said Ranganathan.