"In this state the political leadership decided to give political support for every activity for the reduction of loss," said Ajoy Mehta, managing director of the Maharashtra State Electricity Distribution Company. "They have said very clearly we are not here to protect dishonest and law-breaking citizens. That is the main reason (Bhiwandi) succeeded."
"The whole concept is correcting the psychology. Somewhere, historically, we've made our people believe that any service given by the government need not be paid for," he said.
In Bhiwandi, power-loom operators now enjoy 20 hours of supply compared with 12 hours when Torrent took over in 2007.
A more reliable supply has been a boon for business.
Purushottam Vanga, who owns 64 looms and is president of the Bhiwandi Padmanagar Powerloom Weavers Association, said production at his factory has jumped 30 percent in six years.
It is a tale of two cities: in Agra, Torrent is dealing with many poor residents who see no financial benefit to owning up to not paying for electricity and are angry that, since the company took over, their power supply has deteriorated. Torrent blames the blackouts on unscheduled loadshedding by the state operator.
In Bhiwandi, the biggest consumers of electricity are the power loom operators who have experienced the financial benefits of a more stable power supply.