The roadworthiness of the bikes and scooters and the quality of the helmets is also an issue.
"The bikes are checked every month and all helmets are ISI-certified," says Nirula's Vice-president (human resources and training) Nitasha Mehta, for which 20 per cent of the business comes through home delivery.
Domino's and Pizza Hut say they do not compromise on this front.
"We have one mechanic for every three stores," says Rajpal.
Pizza Hut-Delivery General Manager Sanjiv Razdan adds that every bike is checked once a shift.
However, these checks are seldom carried out by smaller eateries with delivery services.
Manoj Pandey, a 24-year-old delivery boy with a small eatery in Delhi's Lajpat Nagar, uses a second-hand bike and a locally-made helmet. There are times when he chooses not to wear the helmet.
"I make deliveries within 2 km. I don't always need a helmet," he shrugs. His employer too does not insist.
A delivery boy employed with a large food chain says that while he always carries his licence, he is not given the necessary registration and pollution check certificates of the bike he rides.
"But the police seldom stop and check delivery boys," he adds.
And though his bike has a speed governor, which is not supposed to allow him to exceed the 40 kmph speed limit, he says he's able to touch 50 kmph with ease.
He's clearly not making this up.
We followed a delivery man whose bike is not supposed to let him go over 40 kmph, but he was exceeding that limit by well over 10 kmph.
With concerns around delivery boys growing, Pizza Hut has from this year started testing their driving skills before allowing them on the road.
One of the other things which delivery companies are taking into account is insurance, though some of the delivery boys say they are yet to get their insurance number. However, for delivery boys working for smaller joints, insurance remains a dream.
Image Courtesy: Wikimedia Commons