I had made a payment of Rs 70,000 to settle my credit card dues with a waiver of Rs 10,000 (interest). However, Cibil's records show the waiver as due. I plan to take a home loan and have got a no-due certificate from my bank. But the other banks I am approaching (as they offer better rates) are refusing me the loan. What corrective measures can I take?
As a general practice, banks are expected to reverse the waived component from the account on completion of the settlement process, which will simultaneously get updated in the credit bureau according to the reporting cycle of the bank. In your case, if the settlement is done recently, you could wait for the bank to update their records or raise the issue with Cibil and/or the respective bank for a status update.
About three weeks ago, I had visited an ATM of a bank in which I don't have the account. The card got stuck and money wasn't dispensed. But the transaction went through and the money was debited from my account. The bank refuses to reverse the transaction. What should be my course of action?