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Capgemini looking to offer BPO solutions to Indian firms

Source : BUSINESS_STANDARD
Last Updated: Thu, Oct 25, 2012 20:41 hrs
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France-based consulting, technology and outsourcing services major Capgemini is looking to offer integrated solutions combining technology and business process outsourcing (BPO) services to Indian companies. The company, under its Local Business Services unit, offers services to around 80 companies, both Indian and global companies' subsidiaries operating in India.

While the Indian companies earlier focused on rapidly developing their business abroad, with the global turmoil, they are taking a closer look at the Indian market and this is calling for services from specialists in segments like accounting technology and process. Capgemini, with its specialisation in technology and services in specific outsourcing activities, could provide its services to these companies, said Hubert Giraud, business process outsourcing CEO, group executive committee member, Capgemini.

"We are investing a lot and we have the right technology. It is not their (the companies in India) business to develop accounting technology or accounting process. We do that. And I believe that even for an Indian company, we could have a good answer for them," he added.

B L Narayan, head of BPO Capgemini in India, added the company was also providing services in areas including supply chain management. "There is a bigger initiative called Local Business Services, a business unit that looks at Indian market, they already made big inroads in that, we work for government corporations, for public sector and private sector companies in technology space and certain allied consulting and we are now progressing into BPO. That is a gradual movement that we are looking at," said Narayan.

He said they had started work in supply chain management, master data management, order management. "I guess we may combine some of our efforts in this market and holistically look at it, so that it is not a piecemeal solution, but an integrated solutions that we look at. That will then be relevant to the Indian market, instead of standalone."

The Local Business Services was set up in 2008 and has over 80 clients -Indian companies or Indian subsidiaries of global companies. "Of these 80 clients, only a handful are for the BPO services. But we never looked at the market from a BPO context, to go and address. We were looking at the global clients' Indian subsidiary. Now that we have got a channel, we may try to integrate and approach," said Narayan.




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