New Delhi: Do not hold your Swiggy delivery guy or Foodpanda app if food from that favourite restaurant of yours is no more being served.
There is no reason to fret if you do not find that favourite restaurant no more listed. There are chances that the restaurant exists in the physical world, but the e-com service provider had them delisted.
On Wednesday evening, ten e-commerce food service platforms reported that they had delisted over 5000 restaurants from their apps. This, to pay heed to a latest ruling from India's Food regulator.
Apparently, the Food Safety and Standards Authority of India (FSSAI), had ordered the ten platforms to delist those restaurants.
The FSSAI said it was compelled to formulate that mandate after it received complaints from customers of being served sub-standard food via vendors via these platforms.
FSSAI's CEO Pawan Kumar Agarwal was quoted in a PTI story as confirming, "Over 5,000 restaurants have been delisted by the e-commerce food service platforms."
The ten online food ordering platforms include Swiggy, Zomato, Foodpanda, Box8, Faasos, FoodCloud, Foodmingo, JusFood, LimeTray and UberEats.
The move comes after a direction on July 20 from the regulator that directed the app-service providers to debar non-FSSAI licensed/registered food operators to ensure compliance of food safety rules and regulations.
Zomato's Chief Mohit Gupta was quoted in a media report as saying, "We have delisted hundreds of restaurants across the 41 cities in India where we offer our online ordering and food delivery services. We would be happy to relist them alongside any of the other partners as and when they furnish their licences."
FSSAI had earlier directed food ordering platforms to furnish their FSSAI licence, agreement signed with Food Business Operators (FBOs) and their internal checks to ensure that their FBOs hold valid FSSAI licences.
The food regulator in February this year operationalised guidelines for e-commerce FBOs.