San Francisco: Google will shut its popular Hangouts service for consumers by 2020, 9to5Google has reported, citing sources aware of the product's roadmap.
Hangouts was launched as a replacement for Gchat in 2013 by the tech titan but has been losing features in recent years as the company has stopped updating the app and taken away SMS messaging.
However, Hangouts still is a prominent chat option in Gmail on the web and the app also exists on the Google Play Store.
Google Hangouts is a communication platform developed by the company which includes messaging, video chat, SMS and Voice over Internet Protocol (VOIP) features.
"Last spring Google announced its pivot for the Hangouts brand to enterprise use cases with Hangouts Chat and Hangouts Meet, so the writing has been on the wall for quite some time regarding the Hangouts consumer app's demise," 9to5Google reported late on Friday.
Many reviews reportedly say that the Hangouts app is showing signs of age, bugs as well as performance issues.
Moreover, Google introduced its Allo and Duo services as simple-to-use instant messaging apps as brand new products, thus, converting Hangouts into a business group or collaboration communication service.
"As mentioned, Hangouts as a brand will live on with G Suite's Hangouts Chat and Hangouts Meet, the former intended to be a team communication app comparable to Slack, and the latter a video meetings platform," the report added.