News about travel booking site GoIbibo and MakeMyTrip being boycotted by Ahmedabad based hoteliers spread on Wednesday evening with reports implying that the two travel sites could see cancellations and their business disrupted.
GoIbibo and MakeMyTrip have rubbished these reports, claiming they are fake news.
The case pertains to media reports that started appearing since the last week of Novemeber. Reports quoted spokespersons from Hotel associations asking for a boycott of the two travel portals. ToI in a report on Dec 3 said that hoteliers had stepped up the heat on two online portals. This report added that members of the association from Pune and Mumbai too had started delisting processes of the two portals, claiming "monopolistic and arm-twisting tactics".
A major reason for the boycott has been attributed to the rise in commissions from 15-18% to 40-45%.
A spokesperson from the Gujarat Chapter of Hotels and Restaurant Association was quoted in a PTI report as saying, "around 270 hotels in the city have stopped entertaining customers who had booked their rooms through these two portals."
Meanwhile, the organizers boycotting the two portals added that customers will not feel the heat but may have to cancel bookings via the two portals. "After he [customer] cancels his online booking, we will offer the room at the same rate that was offered by the portals," said the spokesperson.
GoIbibo has rubbished claims of a boycott. MakeMyTrip too announced via its twitter handle that there was no boycott by the hoteliers and business was as usual.
"There is misinformation being spread in social media about hotel bookings on MakeMyTrip and Goibibo not being honoured. This information being spread is completely baseless," Rajesh Magow, MakeMyTrip Co-founder and CEO, said in a statement.
"We continue to operate our business as usual, with approximately one lakh room nights booked just yesterday on our platforms," he added.
"We have about 55,000 domestic hotels and 500,000 international hotels as our partners and we are proud and privileged to have this wide network of hotels to serve all accommodation needs of our customers," said the CEO. "We are honouring all bookings on our platform across cities, making sure there is no hassle for any single customer who books on MakeMyTrip and Goibibo," Magow added.
"We are honouring all bookings on our platform across cities, making sure there is no hassle for any single customer who books on MakeMyTrip and Goibibo," Magow added. According to Prashanth Aroor, MD and CEO, Intellistay Hotels, they remain fully available to book via MakeMyTrip and Goibibo. "We continue to work closely with them during this period of market confusion to ensure that all bookings were honoured at all our hotels and consumers are not inconvenienced in anyway," he said.
Here are responses on Twitter:
This is not a ban. It is a hotelier's strike, and that too only in Ahmedabad. Even there, all hotels are not honoring the strike. https://t.co/6PAxt9JSGQ— Neil D'Silva (@neildsilva) December 6, 2018
*received on watsapp*— RISHI DAVE (@rishimdave) December 5, 2018
Please do not process any hotel or air bookings thru @makemytrip and @goibibo. These 2 sites are banned from today for any booking on hotels and the hotels are cancelling the customers coming thru this site.
Please inform all close ones .
Is this True? #goibibo #makemytrip— WannaBThe1 (@KHUSHRAV80) December 4, 2018
Please do not process any hotel or air bookings thru makemytrip and goibibo . These 2 sites are banned from today for any booking on hotels and the hotels are cancelling the customers coming thru this site .
Please inform all close ones .
Please avoid hotel or air bookings through #MakeMyTrip and #Goibibo These 2 websites are banned from today for any booking on hotels. Hotels are cancelling the customers booking coming through these sites. pic.twitter.com/Mp8S9357lX— Mysterious Me ???? (@roykajal) December 6, 2018
@makemytripcare @makemytrip bro its true i am now staying in ahmedabad and there's mostly hotel available in goibibo and mmt as now i am stating directly through offline stay. it just seem like it's ban as i talked to my hotelier.— Harsh Pande (@HarshPande11) December 5, 2018