The scope of Odisha Right to Public Services Act, which empowers citizen of the state to demand government services within stipulated time, will be expanded to include more services in coming months, said Chief Minister Naveen Patnaik while launching the service here today.
“The state government is not the only stakeholder in improving the public service delivery. The private sector, communities, civil society and multi-lateral agencies play an important role in shaping the demand for the public services. I hope more services will be available in phased manner,” he said after launching a website containing list of time-bound public services.
As of now, the state government has decided to offer 34 services of 7 departments in a time-bound manner. The number of such services is expected to 100 within a year.
The list of public services currently offered under the Act include issuing caste, birth, marriage and domicile certificates, driving license, electric connections, voter identity card, ration cards, copies of land records etc.
The Act also fixes responsibility on government officials assigned with delivering of the services. If they fail to clear the applications within the prescribed time, they would have to pay the penalty to the applicant for delay. All the government offices have been instructed to display the timeframe for the services.