First there is the high rate of attrition. In June 2013, which was the quarter when Narayana Murthy returned in an executive capacity, Infosys 's attrition rate shot up to 16.9 per cent. In the September 2013 quarter, it has moved higher to 17.3 per cent. In other words the magic of Narayana Murthy has not worked on his employees who prefer greener pastures outside the organisation rather than wait to see the change taking place.
Change is happening in the company as can be seen by the increase in utilisation level. More employees have come out of the bench and are now gainfully employed in projects, indicating the aggressiveness of the management which is how Murthy was known to operate. Rather than the number of employees in a company it is their utilisation which adds to the company's revenues. Infosys, for the September 2013 quarter, had a utilisation rate of 77.8 per cent as compared to 73.3 per cent last year and 75.9 per cent in June 2013. The manifestation of this is captured in higher volume growth of 3.1 per cent over the previous quarter.