: Bank of America wants to bulk up the number of mortgages it sells directly to customers. It's putting loan officers in branches and targeting its customers.
LEND AN EAR: That's a change, in some respects, from the last few years. The bank had focused on getting rid of parts of its mortgage business that it saw as undesirable, such as mortgages made by third-party lenders.
MOPPING UP A MESS: The bank reported that fourth-quarter earnings shrank, largely because of big charges for settling mortgage-related disputes. Analysts called it another earnings period sacrificed to cleaning up the mortgage unit.