Tablet power for Maruti vehicle services

Last Updated: Thu, Mar 28, 2013 04:02 hrs

Maruti Suzuki India (MSIL), the country's largest car maker, plans to introduce an Android-based application at all its workshops and service centres.

The application works on Android-based tablets and is linked to the dealer management system, hosted on a private cloud server. Using the tablets, service advisors at the workshops would note the feedback and generate the job order. On an experimental basis, it has implemented this tablet facility across 250 workshops. The company expects to complete the rollout of these applications across all service stations in the next financial year.

Using the tablets, the service centre executives can also click the picture of a car, to record scratches or dents, if any. All the data entered in the tab then move to the private cloud, thus storing the vehicle history. The data can be accessed from any service centre across the country.

"With the use of the Android-based application through handheld devices, we are expecting to cut the service initiation time drastically as compared to the manual process. This will also help us improve the service quality and significantly reduce the waiting time of customers significantly," said Rajesh Uppal, executive director, information technology.

Every month, MSIL's network of workshops service around two million cars. It has been at the forefront of technology adoption in the sector, being also one of the early adopters of cloud technology. In 2006, the company integrated its dealer sales outlets and workshops through a dealer management system. It is hosted on a private cloud and gives real-time display of bookings, enquiries, retail sales and customer behavior.

The company has also implemented a vehicle tracking system at the shop floor to track movement from weld shop to final check. The warehouse management system it has implemented manages the complexities surrounding the movement of spare parts and inventory management.

"Our technology road map is primarily driven by the business requirements. As we scale up our business, we are looking at increasing our focus on emerging areas like predictive analysis and business intelligence, among others," added Uppal.

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