New Delhi: Kingfisher Airlines has been asked by a consumer forum in New Delhi to pay a compensation of Rs 14,000 to a flier for losing his luggage in transit from Srinagar to Delhi.
The South West District Consumer Disputes Redressal Forum held that the airlines' failure to recover the baggage was a deficiency in its service.
"Failure to trace out the missing bag of the complainant admittedly reported on July 27, 2007 constitute deficiency in service on the part of opposite party (Kingfisher Airline)," said the bench presided by Narendra Kumar.
The forum, however, refused to grant the claim of over Rs 48,000 sought by the flier, Delhi resident Chander Prakash, saying "it is unexpected of any prudent man to keep valuable jewellery in the baggage while boarding a flight when it is permissible to carry such valuable articles in a hand bag."
"We, therefore, do not find it believable that the missing bag of complainant contained any valuable jewellery, especially when there is no declaration filed on record."