Want to bypass Apple computer operators on support line? Drop an 'F-bomb'!

Last Updated: Fri, Nov 23, 2012 10:40 hrs

Tech fans have found a shortcut that can help callers bypass computer operators on support lines at various companies, including Apple.

The Next Web explained how companies use an automated operator system that is programmed to listen out for signs of distress from the caller.

If callers suddenly get frustrated with the hold music or menu options and burst into a barrage of obscene language the system will instantly transfer them to an operator.

Therefore, Reddit user concludes that dropping 'F-bombs' is the best way to escape irritating automated operator systems, the Daily Mail reports.

According to the paper, Reddit users responding to floppybutton's thread confirmed that the tactic worked with a range of profanities and, curiously, with random unrelated words, including 'banana'.

At least one other claimed to have already known about the feature, adding that it had saved him 'at least an hour or two' since learning of its existence.

According to The Next Web, so-called Interactive Voice Response systems are often designed to listen out for keywords, which indicate they might be about to lose a frustrated caller.

The thinking behind this is that intercepting angry callers could help companies reduce the number of complaints they get and less likely they will lose business, the report said. (ANI)

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