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Are online travel companies gouging customers? Recently, online travel portals-such as Nasdaq-listed MakeMyTrip.com and Yatra.com-have been able to pull off an exceptional feat in India, one that has brought them more notoriety than adulation. They have, in a very short span of time, enraged both online customers who come to their site to shop for airline tickets as well as India's leading airlines such as Indigo and Jet Airways who are their valuable
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