Artificial intelligence (AI) augmentation will create $2.9 trillion of
business value and 6.2 billion hours of worker productivity globally in
2021, according to a forecast by Gartner.
refers to a human-centred partnership model of people and AI working
together to enhance cognitive performance.
This includes learning, decision making and new experiences.
"Augmented intelligence is all about people taking advantage of AI," said Svetlana Sicular, Research Vice President at Gartner.
AI technology evolves, the combined human and AI capabilities that
augmented intelligence allows will deliver the greatest benefits to
enterprises," she added.
Customer experience is the primary source of AI-derived business value, according to the Gartner AI business value forecast.
intelligence reduces mistakes while delivering customer convenience and
personalisation at scale, democratizing what was previously available
to the select few.
"Augmented intelligence is a design approach
to winning with AI, and it assists machines and people alike to perform
at their best," Sicular said.