FASTag deadline extended, here's how to get one and FAQs

Last Updated: Thu, Dec 19, 2019 20:57 hrs

Deadline to compulsorily get a FASTag has been extended to Jan 15 2020.

The deadline has not been postponed owing to a shortage of takers but a shortage of tags in the market. More than a million FASTags have been sold and this indicates how convenient they are. Instead of waiting at serpentine long quues at toll-gates, a piece of technology helps one swiftly avoid the hassles of cash and wait-times.

Curious about more info about a FASTag? Here are answers on a few FAQs:

How does a FASTag work:

FASTag is a reloadable radio frequency identification tag that can be scanned for making a payment. The technology behind the FASTag is not new. In fact, FASTag themselves were introduced in 2014. A pilot project on FASTag was first tried between Mumbai and Ahmedabad. This project was then stretched to the national capital. By 2017, the Transport department made FASTags mandatory on sale of all vehicles. An RFiD tag is fixed on windscreens.

The FASTag works in a quite simple fashion. A reader at the toll-gate scans the barcode affixed on a vehicle's windscreen. The toll-fee is then debited from the account linked to the FASTag. With this simple method, vehicles dont have to wait for a long time. The cashless facility also helps users track their travel spends. For toll operators need not worry about managing cash.

How to get a FASTag:

Getting a FASTag is actually easier. FASTags can be applied at branches of several banks. Some of the banks that could help you get a FASTag are ICICI bank, Axis Bank, State Bank, HDFC Bank, Syndicate bank, Karur Vysya Bank, Punjab National Bank, Federal Bank, Saraswat Bank, South Indian Bank, IDFC Bank, and Equitas Small Finance Bank. There are a total of 24 certified issuing banks.

Besides banks, FASTags are available on most online stores such as Amazon, Flipkart, Paytm Mall. Common service centres, toll operators at plazas, few petrol pumps and regional offices of National highway authority of India (NHAI) also sell FASTags.

Paperwork for a FASTag:

The paperwork for a FASTag is a simple KYC documentation. You will have to submit Registration certificate of the vehicle, a proof of the account bearer's identity and application for FASTag.

The tag deposit for a Car/Jeep/Van is Rs Rs 200. Depending upon the place you get your FASTag, there are several discounts. For instance registering through the NHAI gets you a Rs 150 discount. You will have to load some cash on top of the basic registration cost to get you started up. The top-up for Car/Jeep/Van is a minimum Rs 100. There are several fees over these - convenience fee, service tax. Convenience rates vary on the type of transaction.

Here are a few rate structures:

• NEFT: Rs 15 per transaction
• RTGS: Rs 25 per transaction
• Credit Card: 1.10 percent of transaction value
• Debit Card: 0.95 percent if transaction is equal to or lower than Rs 2000 and 1.20 percent is higher than Rs 2000.
• Net Banking: Rs 13 (ICICI and Axis Bank) and 1.25 percent (other banks).

You can also download FASTag app and link the app with your bank account or create a wallet. FASTags have a validity of five years, but the balance amount is nonlapsable and unspent amount can be carried forward.

Answers to some other FAQs:

I have FASTag, but dont have other details:

Cars that have been sold since 2017 usually arrived with a functional FASTag. There's likelihood that you dont have the details or dont remember the issuer bank. You will have to locate the first SMS you received from the local RTO or showroom while registering your vehicle. You can also use the number on the FASTag and reach out to NHAI helpline number 1033. In case you know the issuer bank's name you can also follow up with the customer care number and share your FASTag number for reference.

Tracking Toll Transactions:

For every transaction, the user is sent an SMS with the details pertaining to the FASTag account. It is advisable to contact the NHAI helpline at 1033 to find the balance. Balance can also be seen on the FASTag app.

Switching to another service provider:

At the moment there is no provision to switch from a bank to another. The only way here is to surrender the old FASTag and apply for a new one.

Using UPI to recharge FASTag: You can recharge your FASTag using UPI. You will need to login to FASTag portal and enter a few details such as username, password. On the Recharge account tab, select UPI, enter the amount to recharge and add details in Virtual Payment Address field, amount and proceed.

Recharges for Monthly Tolls:

At the moment individual tolls have the monthly system. Additional details should be available at the toll or with the NHAI website.

Lost/Mutilated Tags:

In case your FASTag is lost or mutilated you will have to immediately contact the bank/service provider and block the card. The service provider is likely restore the balance to the new account.

How to lodge Complaints:

In case you want to lodge a complaint you can reach out to the following:

Axis Bank : 1800-419-8585
ICICI Bank : 1800-2100-104
IDFC Bank : 1800-266-9970
State Bank of India : 1800-11-0018
HDFC Bank : 1800-120-1243
Karur Vysya Bank : 1800-102-1916
EQUITAS Small Finance Bank : 1800-419-1996
PayTM Payments Bank Ltd : 1800-102-6480
Kotak Mahindra Bank : 1800-419-6606
Syndicate Bank : 1800-425-0585
Federal Bank : 1800-266-9520
South Indian Bank : 1800-425-1809
Punjab National Bank : 080-67295310
Punjab & Maharashtra Co-op Bank : 1800-223-993
Saraswat Bank : 1800-266-9545
Fino Payments Bank : 1860-266-3466
City Union Bank : 1800-2587200
Bank of Baroda : 1800-1034568
IndusInd Bank : 1860-5005004
Union Bank : 1800-222244
Nagpur Nagarik Sahakari Bank Ltd : 1800-2667183

A detailed escalation matrix has been uploaded on the IHMCL website.

Want to download the Fastag app? Use this link here.