Paytm clarifies on report of extra charges for digital transactions

Last Updated: Mon, Jul 01, 2019 12:26 hrs
An advertisement of Paytm, a digital wallet company, is pictured at a road side stall in Kolkata

New Delhi: Digital wallet Paytm on Monday refuted reports that it is going to charge users extra amount for digital transactions on its platform.

"We would like to clarify that Paytm app/payment gateway owned by One97 Communications Limited does not charge or levy any convenience/transaction fee from our customers on using any payment method which includes cards, UPI, net-banking and wallet.

"Paytm customers will continue using all the services available on the platform without any fee," the Noida-headquartered company said in a statement.

An Economic Times report on Sunday said, Paytm was allegedly planning to charge a 1 per cent transaction fee on payments via credit cards. The report also said a 0.9 per cent charge was in the making for debit cards and up to Rs 12-15 through net banking and UPI-based methods.

According to the digital payments company, there have been few merchants like educational institutes or utility service providers who do not absorb credit card charges and expect customers to pay the same.

"In such cases, we recommend our users to pay through their debit cards and UPI to avoid these charges. We would like to reiterate that these charges aren't levied by Paytm in any scenario," said the company, adding that it does not have any plans to levy any such fee in the future.