Mumbai: The issue of inflated bills has received an unusual response from Adani Electricity, a supplier to the city.
After several complaints were raised on inflated bills, the company has unveiled a scheme to pay bills in EMIs.
In an announcement, the company said, "The state lockdown has now been extended till July 31. Work from home along with prevailing weather conditions has resulted in an increase in electricity consumption. Various initiatives, including interactive e-bill facilities, multiple digital payment modes, EMI facility, have been introduced to address consumers' concerns."
The company does not clarify how the EMI facility works as a relief mechanism to aggrieved consumers but the colloquial street understanding suggests that an EMI should turn out expensive thanks to the interest component.
Several consumers including celebrities have taken to Twitter to vent their frustration on inflated bills. Bollywood celebrities such as Taapsee Pannu, Renuka Shahane, comedian Vir Das, Dino Morea, Huma Qureshi, Amyra Dastur and others tweeted in response to the inflated bills.
Addressing consumers' concerns on the unusual spike in tariffs, the company clarified "Consumers can self-check their bills on the website by uploading their details and cross-verify the meter reading on the bill, consumption, and the amount payable leading to a speedy redressal to their queries. If the current meter reading is more than the meter reading mentioned on the bill is correct."
Around 25 help desks have been established by Adani to help resolve customer complaints. In a major relief for customers power connection will not be disconnected owing to non-payment of electricity bills unless grievances are resolved.
Elaborating on its intention of adding more digital meters for reading tariffs, the company said "MERC has approved capital expenditure schemes for the installation of smart meters for Automated Meter Reading. AEML shall install more than 7 lakh smart meters in the coming months. This action will provide real-time information to the consumer on their consumption and they will get meter reading without human intervention", said the company.