New Delhi: Food delivery platform Swiggy on Tuesday admitted that food rates on
its platform may be higher than those being offered by restaurants in
certain cases.
Reacting to a tweet from a Bengaluru man who
claimed that prices of food items in Zomato or Swiggy menu are 25-50 per
cent more than the actual price of the same item at the restaurant,
Swiggy said the prices might be different online and offline because of
the restaurant's policies.
"Slowly big discounts are coming down.
In fact prices of food items in Zomato or Swiggy menu are 25 to 50 per
cent more than actual price of the same at restaurant. Delivery charges
added. Home made food will always prevail," tweeted the user.
Swiggy
replied: "We understand your concern, and would like to inform you that
we're trying to maintain transparency in our services and that extends
to the pricing on the platform.
"However, the prices might be
different online and offline as it is the sole discretion of the
restaurant without any added input from our end".
The user further claimed that he has proof and can share the actual price menu.
"Should
send some screenshots of your prices and actual menu pictures? Some
prices of food items are more than 50 per ceny in some areas of
Bangalore. Where is sole discretion of restaurant in this. Don't try to
fool the consumer," the user replied.
Swiggy further responded:
"We're working hard to make your ordering experience as seamless as your
dine-in experience. To that end, we've also looked at pricing, however,
that remains to be the restaurant's right & we do not intervene
with the same.
"You may witness discrepanacies in the online and
offline pricing which remains to be the sole prerogative of the
restaurant. Hope to serve you better in the future," said Swiggy.
The twitter conversation brought more people into the debate.
"Last
I checked, that's not the way your domain work that way.You collect
comission from restaurants for bringing in customers, which is 25 per
cent of sales. In some restaurants, there are no or minimum packing
charges. But you add packing charges too.. And if you want proof...let
know," tweeted a user named Hemanth.
"Hey Hemanth, we understand
your point of view. The taxes and the packing charges being restaurant's
prerogative is passed on without any intervention from our end," Swiggy
replied.
